When you become a member of iSekurity we take a proactive position by immediately initiating our proprietary Sekure Scan to create your comprehensive “life history” report to detect any suspicious activity early. Within 90 days of enrolling, you will receive an email confirming that your Sekure Scan report is ready for review via our secure, members-only website. Secondly, if you become a victim, we assist you in the immediate credit restoration process and provide insurance through a 3rd party insurer to cover your restoration costs up to $25,000. Most importantly, we are the only ID theft protection provider that will aggressively investigate the crime against you. We initiate an investigation to identify and locate the party responsible for the crime against you and assist in arrest and prosecution. Stopping criminals in their tracks is the only effective means of truly combating identity theft.
- First, you will receive an email with your member ID. You can login to our website (www.isekurity.com) using your member ID and password to have access to the members-only area. This exclusive, members-only area will allow you to access your account, personal information, and the latest news on iSekurity.
- Second, you will receive a welcome letter in the mail 7-10 days after your enrollment with iSekurity with your wallet membership ID card. The card will have your name, member ID, and important iSekurity contact numbers for your easy reference. In addition, there is a warning on the back of the card to would-be ID thieves that you are protected by a team of former federal agents and any theft or fraudulent use of your personal information will be aggressively investigated.
- With both Premium Plans, you will have access to your initial SeKure Scan results within 90 days from your enrollment date. This proprietary multiple databases creates your comprehensive “life history” report to help detect suspicious activity early. You will be able to access and review the scan results on our website in the secure, members-only-service section.
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When will I be contacted for additional information?
You will not be contacted by iSekurity for additional information in normal circumstances. The circumstances that would require us to contact you for additional information would be if your SeKure Scan results indicate a potential threat against you or if you have become a victim and we have initiated an investigation.
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What is a SeKure Scan?
The SeKure Scan is iSekurity’s proprietary technology initiated once you enroll to create your comprehensive “life history” report which includes everything from your entire address history and all registered financial account information to criminal acts committed in your name. The SeKure Scan process is a comprehensive search of multiple data sources in an effort to detect any breach or potential threat early. The system combines the best of iSekurity’s technology and agent expertise to make a thorough assessment on your behalf.
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Can I decline the SeKure Scan?
Yes. This is a personal choice for the members but we encourage the scan as a preventative measure. You will be required to sign a waiver.
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What type of data sources are checked for SeKure Scan?
The data sources checked for SeKure Scan are proprietary and only our team of iSekurity experts have access to them. The scan reports everything from your entire address history and all registered financial account information to criminal acts committed in your name and weapons registered in your name as well.
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How far back does SeKure Scan look?
Your entire life will be included in the SeKure Scan report. You will receive a new SeKure Scan annually with your iSekurity membership renewal.
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Does SeKure Scan pick up real estate overseas?
Yes.
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What are my responsibilities after my identity is stolen as a member of iSekurity?
As an iSekurity member, you just need to call our 24/7 Victim Hotline and we will guide you through the recovery process.
In short, immediate first steps for you to take include the following 3 actions:
- We will instruct you to immediately file a police report and complete the iSekurity affidavit and return it to us so we can start the criminal investigation.
- We will instruct you to notify your credit card providers and banks to stop payment.
- We will instruct you on how to set fraud alerts on your account with the 3 credit bureaus.
Our Command Center representatives will guide you through the initial process of obtaining a police report or minimally the police report number that will need to be faxed to us. You will also be required to provide a notarized affidavit to us. Our representatives will instruct you on how to download and print the affidavit form from our website or we can fax the form to you. We will need to have both the police report or report number and the notarized affidavit in our possession in order to begin the investigation. Once we have both of the forms we will assign you a case manager from our team of former federal agents and initiate the investigation of the crime. Your case manager will keep you informed throughout the course of the investigation. Our Command Center will assist you with everything required to restore your credit. We will work with you for reimbursement of your expenses through our 3rd party insurer’s policy.
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How will you help restore immediate good credit?
We will advice you throughout the Recovery process our Command Center Representatives, along with the Fraud Restoration Specialist (from our 3rd party insurer) will assist with all administrative activities. Case Manager (former Federal agent) will provide you a case report that details the incidents to use to expedite your credit restoration. The detailed investigative report will be used to provide to the credit bureaus and any other financial institutions showing the evidence and facts of your case. This report is signed and duly authorized by your Case Manager (former Federal agent) attesting to its validity.
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Do you do credit monitoring or set fraud alerts?
No, we do not do credit monitoring or set fraud alerts. However, iSekurity supports these types of preventive measures recommended by the FTC when utilized properly. These services were established for you to do yourself for free! If you notice any suspicious activity in your account, you can easily contact the credit bureaus toll-free or via their websites to set a fraud alert. These alerts will let potential creditors know that you may be a victim of identity theft. Please visit the prevention section of our web site (www.isekurity.com) for simple instructions on how to set a fraud alert . iSekurity does not want to charge you for doing something you can do for yourself for free. We advise members that credit monitoring and fraud alerts are a limited means of prevention. No matter what detection and/or deterrents you have in place there is nothing out there that can protect you 100% against identity theft.
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What if I enroll with iSekurity and didn’t realize that I was already a victim of identity theft – will you, iSekurity, still cover me and pursue the investigation?
This situation will be handled on a case by case basis.
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If you do not monitor my credit or set fraud alerts, how are you helping to protect my identity?
We help protect your identity by initiating our proactive Sekure Scan process and by going to the root cause of the breach and attempting to neutralize it. We know that no matter how many deterrent and detection services you use nothing is full proof. When someone steals your identity you need to find out who did it and stop them from doing it again. The Secret Service statistics on ID theft crime show an ID theft criminal uses your identity an average of 30 times. They are able to do this because no one is going after the criminal. By becoming a member of iSekurity, you will be affiliated with the nation's largest team of former Federal Agents dedicated to fighting identity theft.
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Will I have to do anything...or, will my assigned Case Manager handle the whole investigation?
Our expert agents will manage your case and handle all aspects of the investigation. To manage the investigation, our agents may need you to provide details to assist them in closing the case.
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What does the $25,000 insurance cover?
The insurance covers loss resulting from an identity theft and provides the member restoration services after an identity theft. This insurance coverage is provided by a third party insurance provider. Back to top.
What type of loss is covered?
The insurance covers loss resulting from an identity theft including costs, loss wages and legal fees. This insurance coverage is provided by a third party insurance provider. You will be reimbursed for up to $25,000 per year, with no deductible, for restoration costs, loss wages and legal fees incurred associated with identity theft, such as:
COSTS
- Costs incurred for re-filing applications for loans, grants, or other credit instruments that were rejected because of the identity theft.
- Costs to report and/or amend identity theft such as
- Notarizing affidavits
- Long distance telephone calls
- Postage
- Costs for up to 6 credit reports
LOST WAGES earned in the US (Maximum $500 per week/ max 4 weeks)
- For time taken off work to amend or rectify records as to the member’s true name and identity. Examples may include time to meet with law enforcement agencies, credit agencies, financial institutions, credit agencies and/or legal counsel;
- for time taken off to resolve an identity theft issue
LEGAL DEFENSE FEES AND EXPENSES
- Defense of civil lawsuits brought against victim
- Removal of civil judgments wrongly entered against victim because of identity theft
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What is included in the restoration services?
Members will be provided a general packet of information about the financial reimbursement process; you will be assigned a Fraud Restoration Specialist to guide you through recovery, along with Case Manager (Former Federal Agent) to manage the investigation.
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Does my policy cover lost wages if I have to take time off work to fix my credit?
Yes. The policy covers actual lost wages that would have been earned in the US, for time taken off work and away from work premises to amend and/or rectify records as to member’s true name and identity. The limit to the policy is $500 per week and 4 weeks maximum. Time taken from self employment is not covered.
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Does my policy cover my spouse and children as well?
No. Under this policy only the natural person on record with the insurance provider is covered.
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What should I do if I am a victim of identity theft and I am a member of iSekurity?
If you believe your identity has been compromised and you are an iSekurity member, login to access our Victim Hotline. If you cannot login, you can speak with someone at the Command Center by calling 1-877-838-5734 (toll-free). Please have your iSekurity Member ID number available.
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What should I do if a loss occurs as a result of the identity theft?
Promptly contact the call center for immediate assistance at 1-877-838-5734.
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Why don’t we have a $1 Million Service Guarantee like some providers?
We actually carry a $2 Million Limit of Liability - the reason we don’t advertise this is because we feel it misleads our customers. Other companies call it a service guarantee making it appear as though if you have your identity stolen…you get $1 million. That is not true. The service guarantee or limit of liability only protects the company from gross negligence. Any losses you incur from gross negligence on behalf of the company protecting you will be covered.
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Will I have direct contact with the federal agent handles my case?
Yes. You will be working closely with the agent throughout the investigative process.
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What happens to the criminals once they are caught?
We do our best to utilize our relationships within Federal, State and local government to have them arrested and prosecuted.
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